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Norwegian Cruise Lines Norwegian Gem
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User rating
3.3
out of 5
6 User reviews
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Tonnage
Tonnage: 93,500.00
Passengers
Passengers: 2,384.00
Entered Service
Entered Service: Monday, 01 October 2007
Norwegian Gem

When it comes to Freestyle Cruising, something new is definitely a good thing. Introducing Norwegian Gem. This brand new ship offers all the things you love about NCL - all the restaurants, the bars and lounges, plus the complete disregard for watches and alarm clocks. It's the latest in the Jewel class family of ships, sister ship to Norwegian Pearl; and you'll find yourself wondering what to do next, nap, bowl a few games, get a good workout or ...whatever.


Norwegian Gem Highlights

11 bars & lounges to explore

12 restaurants

A four-lane, mood-lit bowling alley

Exclusive Courtyard Villas and Garden Villas, which is how you add the word "decadent" to your vocabulary

Flexible, inter-connecting staterooms perfect for families or groups

NCL's Suites and Villas

New York departures


User reviews

Average user rating from: 6 user(s)

Overall rating (weighted)
3.3
Dining/Food
3.2
Public Areas
3.8
Cabins
4.2
Entertainment
3.8
Kid's Programs
3.0
Spa & Fitness
2.8
Value
3.2
Staff
3.0
Overall
3.2
 

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0 of 0 people found the following review helpful

Food Poisoning, Monday, 28 December 2009

Written by ecv168

Overall rating (weighted)
3.2
Dining/Food
1.0
Public Areas
4.0
Cabins
5.0
Entertainment
3.0
Kid's Programs
5.0
Spa & Fitness
2.0
Value
3.0
Staff
3.0
Overall
3.0
We were charged everyday for all tips for our room steward and the restaurant waiters however it seems like they still expect us to tip them. The first time at each restaurant, we receive decent service. Then towards the middle and the end of the trip we had to wait a long time for someone to come to take our order or to refill the water. We ended up going to the buffet since the experiences at the restaurant is so frustrating. Then I got food poisoning when we are returning back to NYC. I complained to the front desk about it and the person has absolutely no reaction. He didn\'t even offer to make it up for our horrible experience.
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3 of 4 people found the following review helpful

Norwegian Gem - never again!, Sunday, 19 July 2009

Written by donna raymen

Overall rating (weighted)
2.1
Dining/Food
3.0
Public Areas
1.0
Cabins
2.0
Entertainment
4.0
Kid's Programs
3.0
Spa & Fitness
3.0
Value
1.0
Staff
2.0
Overall
1.0
We took a Med. cruise in 2008 on the Norwegian Gem - never again. Our balcony room was filthy, never cleaned properly the whole trip, upon arrival found previous people had left their rubbish on the balcony floor, still there when we left a week later!

Ordered well in advance, and confirmed by N. Gem, special food requirements due to health issues,no problem they said, of course the food never materialized, spent a week eating raw veg!!

Offered compensation of a few hundred dollars \'off our next trip\' as if!!

Just returned from another Med. cruise with another company - pure bliss - NCL could learn a thing or two believe me.

Have warned all our friends - never travel NCL.

Beware.
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4 of 4 people found the following review helpful

Norwegian Gem Cruise review, Thursday, 22 January 2009

Written by Norwegian Gem Cruise reviewer

Overall rating (weighted)
3.8
Dining/Food
4.0
Public Areas
5.0
Cabins
4.0
Entertainment
5.0
Kid's Programs
3.0
Spa & Fitness
3.0
Value
3.0
Staff
3.0
Overall
4.0
This was our 10th cruise and this was our second with Norwegian. We like that we are on a brand new ship.
We choose a balcony cabin which we really enjoyed. We felt it wasn\'t that big but was comfortable. I loved being able to just step out for some fresh air. The cabin was a little dusty and needed a good deep down cleaning which I guess isn\'t done.
The lineup for food was long in the mornings as everyone was rushing to get their breakfasts. The line for omelets was very long. They could have used some more servers.
The shows were entertaining and I had no complaints.
Overall a good cruise but I wouldn\'t call it great.
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5 of 5 people found the following review helpful

Gem Review - New Years 08, Wednesday, 07 January 2009

Written by Dino

Overall rating (weighted)
3.1
Dining/Food
3.0
Public Areas
3.0
Cabins
4.0
Entertainment
4.0
Kid's Programs
3.0
Spa & Fitness
3.0
Value
3.0
Staff
2.0
Overall
3.0
I will never ever travel between Christmas and New Years again. Every kid and adult off of school and work was on this ship. NCL did not seem to have enough staff to accommodate the number of travelers which affected service tremendously. Could the economy have an affect on NCL and the staffing of the ship?

Cons:
*Fountain soda vs can soda: If you get the soda package be prepared for flat fountain soda. Why cant NCL just roll the cost of the soda into the bottom line price?
*Freeport Bahamas: If you like container ships and container ship yards this port is for you. Why bother? 4 hours at this port is not enough time.
*Garden Cafe' (buffet): If you dont like mass amounts of people clawing their way for food like it was there last meal, this eating area is not for you. Not to mention the waste of food. If your not sure you like the choices you made take smaller amounts.

Pros:
*Entertainment: The stardust theatre is beautiful and the shows are pretty good.
*Casino: Other than smelling like smoke when you leave the casino the casino provides a variety of games and the staff is very helpful.
*Cagney's: Probably the best choice of restaurant on the ship.
*Blue Lagoon: Great buffalo wings except for the blue cheese dressing that has the texture and consistency of milk.

I feel that the bar and restaurant staff were not as pleasant as the rest of the ships staff. I am wondering if the 10 months per year, 7 days a week and 10 hours per day has an influence on their attitudes?

For NCL's sake and the sake of future cruisers, I am hoping that my mediocre experience was solely due to the timing and the mass amounts of travelers. My first experience on the NCL Dawn back in 03 was not nearly as bad as this one.
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5 of 5 people found the following review helpful

Norwegian Gem Review, Wednesday, 03 December 2008

Written by Norwegian Gem Review

Overall rating (weighted)
4.2
Dining/Food
4.0
Public Areas
5.0
Cabins
5.0
Entertainment
4.0
Kid's Programs
3.0
Spa & Fitness
3.0
Value
5.0
Staff
5.0
Overall
4.0
This was our 4th NCL cruise and it won't be our last. Our cruise was sailing out of Barcelona and we had arranged everything ahead of time ourselves. A taxi was cheaper and faster for us to go to our hotel the Montblanc which we thought was a good hotel. Alot of Norwegian Cruise line passengers were staying there. We loved Barcelona but watch your valuables. We heard of some other having their passports stolen.
After a few days in Barcelona we were ready to start our cruise on the Norwegian Gem. The ship itself is beautiful and we loved our balcony cabin and the location on the 9th floor.
The food was okay but not the best all the time but the service was very good. Some nights it was hard to find something that I would like to eat and I am not a picky eater.
My favourite stops was Malta where we did wine tasting but Sorrento and Naples were also good. We really enjoyed walking around Pompeii.
I hired a cab in Rome and they did a wonderful job.
The entertainment onboard the Norwegian Gem was good. There were 3 musical productions and the cast was so full of energy and talent. The magician was absolutely amazing I still can't figure how he did some of those tricks.
The negatives would be the extra costs for the alternate dining restaurants. We liked dining there but the extra costs really do add up. The food overall was average.
Overall we loved the ship and the crew and were so glad we sailed on the Norwegian Gem.
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2 of 2 people found the following review helpful

Norwegian Gem Review, Thursday, 13 November 2008

Written by Norwegian Gem

Overall rating (weighted)
3.6
Dining/Food
4.0
Public Areas
5.0
Cabins
5.0
Entertainment
3.0
Kid's Programs
1.0
Spa & Fitness
3.0
Value
4.0
Staff
3.0
Overall
4.0
This was our second cruise but our first with Norwegian. I had 2 children a boy age 14 and a girl age 12. The flight to Barcelona went smoothly and once we arrived we gave our luggage to the NCL rep and the next time we saw it was in our room. Good service that way and efficient.
Checkin was very quick and no sooner than we arrived we were on the ship. The room and bathroom was clean which I was happy to see as I tend to be fussy on this.
The kids loved using the soda card and the buffet was great for them. They just ate when they wanted and didn't have to bother me for money.
The restaurants were good though we found that the covercharge for the specialty restaurants was not worth it.
The kids program wasn't good as they really didn't offer much for my kids and they were just bored. One of the major downsides of this cruise. Though they didn't have many kids onboard which might have been part of the problem.
Overall a good cruise and my family really enjoyed themselves.
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